What is it?
- SLA-Watch is a customisable front-end program suite to enhance any existing
Service Level Agreement Monitoring system
What does it do?
- Direct reading and amendment of the SLA monitoring database tables
- An immediate and constantly updated view of performance in each SLA category.
- A real-time display of the impact of any measurable element on the overall
performance of that element’s SLA category
- Alerts you to potentially significant SLA failures before their effect
is compounded
- Modelling – both automatic and manual, allowing the entry of estimates
of, for example, completion times and calculating their effect.
- Extended analysis of both open and completed tasks
- Direct updating to Excel or other applications for further data manipulation
and display
- Provides a method of recording Stops & Restarts of elements if required
How does it work?
- SLA-Watch is written in Dyadic APL, the most mathematically
expressive language available and the perfect flexible vehicle for performing
the type of calculations required for SLA monitoring.
- There are many modules that can be employed to provide the right solution
for the requirements of each client.
Why is it suitable for you?
- SLA-Watch is a concept not a package
- Every client has their own particular needs stemming from the unique
character of the SLAs to which they are complying
- Edian provides a structure which is tailored to suit the client’s individual
situation
- It is a bespoke solution based on a proper analysis of the system that
exists and the improvements that can be achieved
General Overview
SLA-Watch is about trying to help you respond effectively to the requirements
of the Service Level Agreements to which your organisation is bound. These
are often quite complex, yet SLA-Watch provide displays which clearly highlight
potential problem areas before they start exposing you to expensive penalties.
You can quickly identify any “job” that need your attention and be shown
all the key information about it which you must have in order to deal with
the situation. You can also easily assess the impact of delaying its completion
by any amount of time you wish to estimate.
If work on the job can be halted for reasons agreed in the SLA, the system
can provide a simple means to do so and automatically deduct the “paused” period(s)
from the overall time. The clear audit trail for such occurrences enables
you and your client easily to establish their propriety.
A number of output formats are provided to enable a more overall or in depth
examination of performance. Apart from the built-in analysis suite (including
selection of records, display, cross-tabulations, frequencies etc.) data
can be directly shared with other applications such as Excel, Access, Crystal
and so on.
Because SLA-Watch is so adaptable it can tailored to suit whatever needs
you may have. By monitoring the monitor it enables your organisation to perform
optimally against its SLA targets. It gives you the opportunity to save money
and improve the satisfaction of both you and your client.
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