Savastore

Savastore.com is owned by Watford Electronics. If you’re thinking of buying anything from them - think again. Why?  Because this is what Savastore is about:..

• Their website has misleading information about products they sell
• Their website and telephone sales staff mislead you about the availability of their products:  they tell you that a product will be delivered in a week, which may arrive more than a month later. In the meantime they do not inform you about the delay - you have to chase them
• They sell products unfit for use in the UK  - putting your life in danger!
• Their sales staff don’t know much about the products they sell

Should you have any problems with the product you buy, customer services at Savastore is totally appalling: inefficient, unhelpful and absolutely useless:

• You can only get through to them on the phone after several hours of listing to music (for which they charge a premium rate!)
• When you get through, you can only talk to a sales assistant who has no power to make any decisions. You get told to email them.
• When you email them, they ignore you.
• You then write to the supervisor or manager - they ignore you.
• You might get a reply after several emails - but no proper reply to your enquiry.
• The supervisor and the manager publish their telephone numbers in their emails. These are not real phone numbers - obviously they do not want to be called by customers.
• Many people don’t get a refund or get blamed for faulty products
• Many people have already complained about Savastore to the Department of Trade and Industry.

They have been getting away with this for far too long! Together we can do something about this. The more of us who submit our stories to blogs and forums the more people will stop buying anything from them. You can start by adding your story below. Also, set up your own free blog here and publish your story there too. You could also contribute to this forum, but a blog gets picked up faster in the Search Engines than any other document -  so start blogging now! There is already a blog about Watford Electronics Customer Service - you can start therea. Also, if you have a website or a blog, link to these forums & blogs - the more links they receive the better they will rank in the Serch Engines when people search for Savastore & Watford.

Click here if you want to read people’s stories about Savastore and reviews about Savastore.

Please share your experience of shopping at Savastore, please comment below.

I bought an ARIES PRECISION 1101 Notebook from Savastore, This is my story…(click on the underlined words). What is yours????

Update (20 June 2006)

Last month we received an email from Mr Hills, the Customer Service Manager, requesting this post be removed because it’s “untrue” and “harmful” to their business. You can read our correspondence with him regarding this issue here. This post was true at the time it was published. If their customer service has improved since last year please defend Savastore below. If it hasn’t, please let us know your comments!

Perhaps Savastore should spend more of their time on providing a good Customer Service. If they did so, their customers would not feel the need to express their dissatisfaction and anger on several blogs and forums. Their sale would also improve as people would recommend them to each other rather than warning against them - word-of-mouth is still the most powerful way of making or breaking a business - particularly in cyber world!