Hostony
Our site used to be hosted by Hostony. It was cheap. It allowed more than one domain under the same account. It started well. However, within a month our server was down for a couple of days - they upgraded us to their gold-plan which offered more disk space & bandwidth. Things were OK for a while.
Then we noticed that our sites were down on a daily basis, and when they were running they were very slow. We’ve contacted Hostony many times, but their technical support is quite ridiculous. They have outsourced this service to Ukraine or somewhere in the ex-Soviet block - which would not be a bad thing if their staff spoke English properly.
Here are just a few responses we got from them:..
“Tell me some mailbox name and password for it for tests.”
“Ticket was automatically closed because of it is out of date. Given solution will be considered to be true.”
“You or anybody requested the password”
“There is a client DoSing from the server”
OK, you can work out what they are trying to say, but please - this is not meant to be a language exercise! Hostony is supposed to provide a professional service - if they aim to serve the English speaking market they should employ people who are technically & linguistically competent.
The final straw was their decision to move our account to a new server - but they forgot to inform us. Our MySQL databases were set back a fortnight - fortunately we had a recent back-up, but we could have lost lots of data. We had various problems for the following weeks as a result of this move. Although our sites were up and running, they were very slow and we couldn’t monitor some of them via Awstats & Webalizer. We sent several emails to Hostony explaining how important it was for us to see the statistics - they were disinclined to reply or do anything about it. Eventually we had to get a programmer to sort the problem out.
Then we just moved to another hosting company.
So do be aware of Hostony! They are a cheap web hosting company, but they also provide a cheap service. Their inefficient & ineffective customer support is ludicrous and totally unacceptable. Also, they cannot be contacted by telephone.